If you are unhappy with any of the products you have purchased from us, we will offer a fair 30-day return window, in this time limit, you are subject to get a refund or exchange of faulty items. However, the right to return the goods to us will not apply if the product has been opened and used. If the item was purchased as part of a kit, the entire equipment must be returned unused to qualify for a refund. The cost of returning goods shall be upon you, and we recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery. Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Returns Policy for Faulty Goods
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return Please Note: We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem about the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
How do you Notify us?
You should email us at to notify us of your return and explain why so we can record the delivery. Alternatively, please contact a customer support team member on 01273 911400 during office hours (9 am to 4pm Mon – Fri). When sending returns please address the package to Fort Products Limited, 16 Euro Business Park, New Road, Newhaven, East Sussex, BN9 0DQ, Please ensure your package is returned within the 30 day limit.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Fort Products Limited, 16 Euro Business Park, New Road, Newhaven, East Sussex, BN9 0DQ
Shipping Returns
To return your product, you should mail your product to: Fort Products Limited, 16 Euro Business Park, New Road, Newhaven, East Sussex, BN9 0DQ.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at for questions related to refunds and returns.